Refund policy

Refund & Return Policy

1. Returns

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

2. Damaged or Incorrect Items

As a wholesale supplier, we do not handle direct customer service requests from end consumers. If your customer receives an item that is damaged, defective, or incorrect, please instruct them to contact the retailer or store where they made the original purchase.

Retail partners or store owners who need to report damaged/incorrect shipments from us must submit a claim through our Wholesale Support Center within 7 days of delivery.

3. Change of Mind

Due to the nature of our fulfillment process, we currently do not accept returns for change-of-mind purchases unless otherwise required by applicable law.

4. Refunds

Once your return or refund request has been reviewed and approved, the refund will be issued to the original payment method.